Credit Card Terminal Support FAQs

Contacting Our 100% US-based Support

If you don’t find the information you’re looking for here on our site — or if you’d simply prefer to speak to someone one-on-one — you can contact our 100% US-based customer support at support@innerfence.com any time. We’re happy to help.

Features

1. Which features are available on which types of devices?
2. Can I do refunds? What about credits and voids?
3. Can I perform a refund if I don’t have my device or access to the app?
4. Can I send email receipts?
5. Can I charge credit cards while I’m on a call?
6. How long does each transaction take?
7. Can I use more than one merchant account with the same app?
8. Can I collect signatures in the app? Do I need to collect signatures?
9. Can I manage recurring payments?
10. How does Credit Card Terminal secure transactions?
11. Can I import my transactions into QuickBooks?
12. Can I create custom receipts for my customers?
13. Can I store customer information in the app?

Merchant Services

1. What is a Merchant Account / Payment Gateway?
2. What does it cost to use Credit Card Terminal?
3. Can I use my own pre-existing Merchant Account?
4. Can I use my PayPal account?
5. Can my seasonal business avoid monthly fees during the off-season?
6. Can I process cards if I’m outside the USA?
7. How soon will funds be deposited into my bank account?
8. What is a chargeback?
9. How do I get Visa/MasterCard stickers and signage, etc.?
10. What are “Credit Card Assessment Fees”?
11. What is a “settled” transaction? When are transactions settled?
12. Can I accept HSA and FSA cards from my customers?
13. Do I need to enter a CVV code for every transaction?

New Account Setup

1. How do I create an account with Inner Fence?
2. What do I need to create an account with Inner Fence?
3. What plan should I choose?
4. Why do I need to supply a credit card?
5. How do I get my free card reader?
6. When should I download the app? Where can I download the app?

Hardware

1. Can I use my account with more than one device?
2. Do I need any special hardware?
3. Can I use a magnetic card reader for “swiped” transactions?
4. Can I use my card reader with a case on my device?

Transactions & Refunds

1. How do I run a transaction on Android?
2. How do I refund a transction on Android?
3. How do I run a transaction on iOS?
4. How do I refund a transaction on iOS?
5. How do I run a transaction on Mac?
6. How do I refund a transaction on Mac?
7. How do I run a transaction on Windows?
8. How do I refund a transaction on Windows?
9. How do I run a transaction on Windows Phone?
10. How do I refund a transaction on Windows Phone?

Troubleshooting

1. How will I be affected by my payment gateway requiring TLS 1.2?
2. Why isn’t my headphone-jack card reader working on iOS?
3. Why isn’t my headphone-jack card reader working on Windows Phone?
4. Why isn’t my headphone-jack card reader working on my HTC phone?
5. Why do partial refunds sometimes fail?
6. Why do my transactions fail with “Ship To Address is required”, etc?
7. Why do I keep getting the “Error Card Declined” message?
8. Why do receipt emails come from receipts@innerfence.com?
9. Why is a website required during signup? What if I don’t have a website?
10. Why can’t I enter in a Card Verification Value (CVV) in the iOS app?