How do I refund a transaction on Mac?

1. Log in to your Inner Fence account at www.innerfence.com/signin and click on Transactions. Alternatively, navigate from the app by clicking Window -> Transactions (shortcut ⌘T).
2. Choose the transaction you wish to refund and view the receipt to verify that is the transaction to refund.
3. Click Refund.
4. Enter the amount you wish to refund and click Refund, tax will be automatically calculated.
5. Click Ok to confirm the refund.

If performing a refund for a transaction that has not been settled, ‘VOID’ will show for the transaction. If the transaction has settled and you perform a refund, ‘($X.XX)’ will show on the transaction screen for the amount of the refund.

When performing a refund for a partial amount and you receive an error, this may indicate the transaction has not settled and can only be voided by refunding the entire amount. Partial refunds can only be processed on a fully settled transaction. To avoid this error on recent transactions, simply void the entire amount, and make a new transaction for a smaller amount.