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How do I refund a transaction on iOS?
- From the Amount screen, tap Cancel to go to the Transactions screen.
- Tap the transaction you wish to refund.
- View the receipt and verify the information from the transaction to confirm that you want to perform a refund.
- Tap the red arrow at the bottom right of the screen.
- Enter the amount you wish to refund and tap Refund $X.XX, where ‘($X.XX)’is the amount you wish to refund.
- Tap Dismiss to the Credited or Voided message that appears to be taken back to the Transactions screen.
If performing a refund for a transaction that has not been settled, ‘VOID’ will show for the transaction. If the transaction has settled and you perform a refund, ‘($X.XX)’ will show on the transaction screen for the amount of the refund.
When performing a refund for a partial amount and you receive an error, this may indicate the transaction has not settled and can only be voided by refunding the entire amount. Partial refunds can only be processed on a fully settled transaction. To avoid this error on recent transactions, simply void the entire amount, and make a new transaction for a smaller amount.
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